Pros
-flexible wfh/hybrid structure -great management staff -generous bonuses -amazing pension plan - among the lowest contributions in the industry with one of the best benefit formulas out there (higher lifetime pension than others) -great location (1 York St) centrally located next to Union Station
Cons
-the position is a hybrid calls/processing job so expect some multi-tasking however you will get used to this structure in due time -not a very modern office setting although they are will do a reno to re-configure the layout -some tenure staff don't seem the most friendliest but perhaps this is due mainly online interactions and not getting to know people in person -union which can lead to difficulties in removing disgruntled individuals -negative energy/animosity displayed by old timers who don't realize this is much better than other places