Comparable to Hell on Earth - Customer Service and Sales Representative HSBC Employee Review

1.0
21 May 2016
Recommend
CEO approval
Business outlook

Pros

The products are reasonable, some of the people are nice, and the security measures in place definitely do protect customers from fraud etc.

Cons

The service is okay at best. Some of the people they hire are unbelievable cold / stupid. The hold time for telephone banking is a nightmare- for staff and customers partly due to ridiculous departmental breakdowns, and that their overseas employees do not necessarily speak the common tongue very well.

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5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

the work was very exciting

Cons

the hours were very long

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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