Pros
Decent benefits, good people, not micro-managed. Birthday celebrations, quarterly financial meetings, kitchen full of free snacks and drink. Yearly employee's day where the office gets together for some fun.
Cons
I handled the work of 3 desks when the company refused to hire replacements to the agents who quit because of the unrealistic workload, low pay and pressure to not overlook anything or make errors that are inevitable in these conditions. After tirelessly and thanklessly working these 3 desks, they decided they no longer needed my position and let me go. Some employees hold favor with management and do not get their work done, show up late, take excessive breaks and use cursing language in common areas around phones. Complaints fall on deaf ears while management makes excuses for them and expect you to pick up their slack.
