Out of Touch Leadership - Anonymous employee Haley Marketing Employee Review

As Co-CEO of Haley Marketing, this review hit me very hard. This is a second review that illustrates the challenges we had in 2021 due to our growth. Are our products, services, and technology out of date? No, but I understand the perspective. There are things we do (and don’t do) based on who our clients are and what they need. Our mission is to make world-class marketing easy and affordable for small to midsize businesses, which means that we (and our clients) have to make choices about what they can do and can afford to do. As a company, one of our core values is to provide share-worthy service. At no point in our company’s history have we ever asked non-salespeople to sell, but we absolutely expect team members in client-facing roles to consult with their clients and provide great advice. That’s core to our service process, and while so much of the world today is electronic communication, we ask our people to get on the phone and talk with their clients at least once a month. Not to sell, but consult…to provide advice on the best marketing strategies and help our clients get the best value out of the services they purchased. To our former teammate, I am truly sorry that you saw the company culture falter as we grew and we dealt with the pandemic and transition to fully remote. Our biggest failure has been in communication, and I will own that one. There was not enough that I did to ensure that you and everyone at Haley Marketing were aware of all that was going on behind the scenes as we worked to balance growth, product development, implementation of EOS, and a new leadership team. We recognize that we need to do more to support our internal culture now that we are fully remote. Since you have left, others have stepped up to help address the issues you raised. They are actively working with our leadership team to strengthen our teams, enhance our products, and improve the culture. Thank you for your feedback and we encourage all of our current and future team members to continue to share ways we can improve!