Poorly managed and toxic work environment. No job security. - Anonymous employee Hand Picked Hotels Employee Review

1.0
13 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some really good people in the business but sadly they are not looked after.

Cons

Unfortunately, this is no longer the 'family' business it once was. Unclear on their direction and identity, incredibly poorly managed and no job security. Huge number of dismissals and redundancies over the last 2 years. Unethical people management and an archaic and discriminatory dress code. Unfortunately, despite hopes that the business might improve, its lack of awareness around competition and the way the industry has evolved means that it's very behind the times. The hotels are tired, dusty and the luxury pricetag is totally misplaced. There is a very unhappy workforce but the management and leadership from the umbrella company are completely blind to it. Make sure you do your research before taking up a role - read the papers, look at the accounts.

Explore other reviews about Hand Picked Hotels

3.0
4 Dec 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Had the opportunity to work with some very friendly colleagues and meet interesting guests. The hotels are often old, but really grand looking buildings to work in.

Cons

Often lacked proper training to deliver the high quality of service expected. I only really learned from on-the-job training. Could have benefited from a session explaining how to make the cocktail list for example, before working behind the bar without a lot of support.

2
3.0
7 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Good pay. Meals on duty free.

Cons

Poor management and lack of organisation.

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Hand Picked Hotels Response
3y
Thank you taking the time to share your feedback we value all our current and previous employees feedback. I will share your comments with the hotel management team so they can look into this in more depth.
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