3.0
10 Jul 2008
Current employee
Medford, OR
Recommend
CEO approval
Business outlook
Pros
Good health benefits, nice treats in the break room. The call center has a pleasant atmosphere, and the people who work there have high espirit de corps. During the peak season the call center staff pull together to overcome obstacles and achieve production goals in a true spirit of teamwork.
Cons
Long hours during Christmas season, pay below living wage, too many incompetent senior managers who are being paid far more than they are worth. The company relies heavily on the experience and skills of its year-round call center staff to meet sales and service goals but does not reward them adequately for their contribution.