Culture is key - Anonymous employee Health Catalyst Employee Review

Thank you for sharing this detailed and insightful feedback. And thank you for choosing to join Health Catalyst this past year. I am encouraged to hear of your positive experience, including feeling a connection to the mission of enabling massive, measurable improvement, the values, and that you have found the benefits to be positive. I also appreciated your feedback on what could be improved, as well as your advice. Regarding the bonus focus, that is an interesting observation. In a way, it is encouraging to hear, in the sense that every team member is focused on those objectives -- and that is, from my perspective, very helpful and positive, provided that we keep the bonus objectives focused on the right measures that are tied to the company's achievement of its mission. I might hope for a different reason 'why' team members are quite focused on the bonus metrics -- more because of those metrics' connection to the company's success (including the continued focus on measurable improvements and on team member engagement, for example), with a secondary reason tied to the personal financial connection. We will try to emphasize the importance of the "intrinsic" motivation to help the company achieve its mission. This should be the most fundamental motivation for each of us. Regarding the values, I appreciate you sharing that perspective. And I believe the values of the company have definitely been shaped by the religious beliefs of many team members, myself included. My perspective of this connection is related to the concept of emphasizing timeless principles, principles we did not invent, and principles that are referenced in the beliefs of many, if not most, faiths, certainly including my faith as a member of the Church of Jesus Christ of Latter-Day Saints. Principles like humility, respect, love, the golden rule, and transparency each fall within this definition of timeless principles, from my perspective. Regarding handbook guidelines, we can take a look to see if any updates/edits would be appropriate. I know that we've made a few useful updates over the past few years. If you have any specific suggestions, please feel free to reach out to me or to Linda Llewelyn, our Chief People Officer, and we'd be happy to seriously consider those suggestions. Regarding the concept of a bait-and-switch as the company matures, I appreciate you bringing this concept up. I believe this is a question lingering within the minds of many team members. Will Health Catalyst abandon its values as it scales, and as it necessarily focuses on becoming more financially sustainable? There is reason to wonder, based on what can be observed as many other companies have evolved and matured and scaled. In tomorrow's all-team-member meeting we will discuss our leadership team's approach to counterbalance this trend, and to reinforce our commitment, now more than ever, to the values of the company, and to the focus on team member engagement. One reason we spent many dedicated hours over the past six months, as a leadership team, and with board involvement, updating the Health Catalyst Way, was to help signal this stronger-than-ever commitment to the company's values. I will share some other examples of us seeking to reinforce this message, particularly to team members, tomorrow. But one more example is a personal goal, for me, in 2019, to double the number of skip-level 1:1s with teammates completed, from the prior goal of 100/year, to 200 this year, to stay deeply connected to our teammates, to listen carefully to their feedback, to reinforce to team members that they continue to be my #1 priority, and to strengthen our focus on achieving the mission as we scale. Finally, I would invite you to reach out, if you'd be so inclined, to visit 1:1 with me regarding how we can focus on what is most necessary to retain our talented team members. This is a topic that is really important to me and to us as a leadership team, and I would welcome your thoughts and ideas here. You can help me reach my goal of 200 1:1s this year! Thank you again for taking the time to share this feedback, and for choosing to join Health Catalyst and contribute to the company's mission! Best, Dan