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      HeliosX Group

      Engaged employer

      HeliosX Group reviews

      Toxic, demoralising, and frustrating - Laboratory Assistant HeliosX Group Employee Review

      1.0
      31 Mar 2026
      Laboratory assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Company credit card to use on team building

      Cons

      Extremely toxic management within the laboratory. The lab pharmacist will show blatant favouritism, praising certain team members for carrying out the bare minimum while the majority are left to shoulder most of the responsibility. They will be polite to your face but will degrade and name-call you as soon as your back is turned, despite doing everything that is asked of you. They aren’t willing to listen to any form of constructive feedback, believing their way is the only correct way to do things. Higher-ups enable this behaviour by claiming they will defuse the situation only to not do so.

      avatar
      HeliosX Group Response
      2w
      Thank you for taking the time to share this. The behaviours you've described around how people are treated and how feedback is received are things we take seriously and this isn't the experience we want anyone to have at HeliosX. We wish you well for the future.

      Explore other reviews about HeliosX Group

      5.0
      10 Jun 2024
      Pharmacy technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The team here are incredible, everyone is very collaborative and really care about the customers. I can honestly say this is the best company I've worked for.

      Cons

      There have been some changes in senior leadership but that doesn't really affect myself or the team in our location

      4
      3.0
      7 Oct 2025
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      No real technical skills needed. Remote with full benefits/team leads can be helpful. Gift cards are awarded every 90 days or so for productivity. All equipment is provided. Office supply stipend. Low volume = low stress. High volume = high stress.

      Cons

      Daily/weekly quota can not be front loaded meaning you have to be active constantly instead of doing your work ahead of time and enjoying remote benefits like other companies. U.S. agents work with agents from other countries who are held to a lower standard/quality of work than they are. Call volume can be high at times. Overtime is rare. Leadership can be incompetent at times. Time spent is valued over productivity.

      1
      avatar
      HeliosX Group Response
      2w
      Thanks for taking the time to leave a review. We're pleased to hear you've enjoyed the flexibility of remote working, the support from your team and the benefits available at HeliosX. We also appreciate your feedback on workload, ways of working and consistency across teams. Thank you for sharing your experience.
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