Meh - Anonymous employee HelloFresh Employee Review

1.0
2 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Nice pay + Decent coworkers + Hybrid work (depending on your role ofc)

Cons

This company had its "15 minutes of fame" during the pandemic and now it's just crumbling slowly. I don't think it'll be around after five years from now - if it still exists, it will be a former shell of itself. - There are other options than just HelloFresh on the market and most of their recipes are very bland and similar when looking into them more thoroughly. The company is bleeding money by a lot, based on information that's publicly known and from the inside. A lot of companies are known for poor management; HelloFresh doesn't have poor management because there's no management in the first place; most higher-up managers doesn't really know what to do or anything. Whenever a local office or site pushes something to the HQ then push it back and it either ends up in a loop or is dropped later on. I'd say if you ever are in need of a quick job, an interim/temp job, choose HelloFresh, but it's not a place you'd want to stay at for the long-term. - Disorganized and unstructured - No clear direction on most things - You end up focusing, investigating, troubleshooting, and working on things that aren't even worth a minute while leaving the "bigger things" - No career growth - They talk a lot of things at your start or before you start, but it's not all nice and dandy - A lot of manual work that could have been automated - Uses Google G Suite/Workspace for absolutely everything (you're denied Microsoft 365 unless you're in Accounting/Finance, Legal, or some fancy executive) - Cost reductions on literally everything (even soap is something they try to reduce the cost on) - No central or unified internal systems, processes, or policies (the few that exists are very "loose") - The only interest the company has is how many meal kits they pump out each week - IT does a lot of things they don't tell the other teams and then later expects them to know - IT has very weird priorities compared to other IT departments at other companies I've been at - Each country and region seem to be able to decide whatever they want; HQ is very relaxed and/or gives the impression that it doesn't seem to care that much what's happening on the local sites - Not much collaboration or communication with an equivalent team in other countries and regions (it can happen sometimes, but it's rare) - There are too many people who been promoted to leads, managers, or other management roles who shouldn't even be near those roles in the first place - Lots of leads and managers at the warehouse aren't qualified for these roles (they're promoted but they have no knowledge about it at all) - Local teams decides something without telling affected parties and then expects everyone else to know what's happening and then the same teams are upset about it (at least where I'm at) - People go forward with things without telling or informing others about it - When flagging issues some fancy manager will disregard it - Various people and teams have different objectives, priorities, or projects (which isn't a bad thing as it's normal), but it doesn't matter because some lightbulb will always think his or her stuff is more important than the rest and run over the other - Processes and similar for every tiniest thing - Cyber Security or anything related to such things are non-existent - Almost all the internal communication and newsletters etc. that affects (all) employees are done over Slack - No intranet so no common place to find any general docs for employees or to communicate stuff to employees - Separation of Blue-Collar workers and White-Collar workers in every possible way - No project management or project planning so most projects end up being horrible and then managers complain about it - The company has too many scandals both on an international and national level that they try to brush off and never mention, hoping people will forget about those - Toxic environment, lots of bullying, trash talking each other, racism, and exclusion of certain employees for childish reasons - Most people I work with would rather leave the company if they had the chance than stay - HR is a joke and does everything to be not helpful - Favoritism among employees and managers - Misogyny seems to be a part of the company's DNA - The amount of micromanaging everything and everyone makes you feel like you're in DPRK

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HelloFresh Response
1y
Thank you for taking the time to write this review. We appreciate it and are sorry to hear we are currently not able to provide you with the kind of positive experience we want every employee to have at HelloFresh. There are always things we can do to improve and would like to hear more about your case. Please reach out to hf-feedback@hellofresh.com and we will try our best to address the issues you mentioned. Thank you & best regards, CT & Your HelloFresh HR Team

Explore other reviews about HelloFresh

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
2mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
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HelloFresh Response
1w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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