Good People - Challenging Environment - Customer Service Specialist Henkel Employee Review

4.0
5 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Great people in terms of intelligence, teamwork, and willingness to collaborate. Culture can be dry but not because of a lack of good people. Pay was also competitive, as well as benefits.

Cons

Upper management/Executive team are all Europeans from the company headquarters in Dusseldorf, Germany. This is a con as the leadership is from a distance, which is challenging in terms of understanding local issues. There was some sentiment that Americans were not as highly valued as their German counterparts. I saw evidence of this when asking about ex-pat assignments. It is rare for Americans to go to Dusseldorf but common for Europeans to be in North America. There was also a general lack of training in my department, which frustrated me, as I wanted to learn more to grow into new positions. Felt "contained" during the end of my time at Henkel.

Explore other reviews about Henkel

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Clear communication from upper management flow-down. Good working environment.

Cons

Fast pace environment. Work-life balance concern during peak seasons

3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The job is not too difficult. You mainly work on your own, Pay and benefits are outstanding.

Cons

12 hour shifts. Only one tech per shift so vacations can be a bit dicey. Support from peers is low and there is a lot of back biting in the lab. Sometimes they seem to be lookng for a scapegoat.

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Henkel Response
6d
Thank you for taking the time to share your feedback and for your contributions over the past year. We’re glad to hear that you value our pay, benefits, and the level of independence in your role. Creating a collaborative, respectful culture where employees feel supported is a top priority, and your comments around peer dynamics and communication will be shared with site leadership. We also appreciate your feedback on training; insights like yours help us identify where we can improve. Thank you again for your honest feedback. It's essential in helping us create a better experience for our teams. Best, Your Henkel HR Team
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