Poor Management, Bad Processes, Lacking Moral - Anonymous employee Hibu Employee Review

1.0
11 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Virtual Schedule and hours, relaxed dress code, decent money but not good money. You will learn how to multi task with several different software programs, clients and product knowledge.

Cons

Constantly changing direction, poor sales management and no leadership, subpar products with lack of fulfillment after a sale. Back end support at the home office has been scaled back/undertrained and overworked. Shipped important fulfillment jobs overseas to the Philippines. Once you are able to overcome objections and finally make a sale, it can all go to "pot" with antiquated billing systems that aren't in synch with the new programs. ,"Some" customer service staff that are not trained equally nor in sequence with the sales staff they were supposed to be helping. Lastly, the company rolls out product, technology and software programs that are not properly vetted and expect performance when most of the time you are confused about what it is you should do next. Lastly, Lastly -their websites stink!

Explore other reviews about Hibu

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

reat place to work! They truly care about their employees and create an environment where people feel supported and valued. The managers are amazing—they encourage you, challenge you, and push you every day to grow and succeed. It’s a team that genuinely wants to see you win.

Cons

I would recommend doing a little more research and qualification before passing leads over to the reps. Some leads are labeled as ‘hot,’ but after speaking with them, they often don’t have the urgency, need, or buying intent expected. A stronger qualification process would help the sales team focus their time on opportunities that are truly ready to move forward.

avatar
Hibu Response
1w
We completely agree that Hibu is a great place to work! We appreciate your perspective on lead qualification. Ensuring our teams receive well-qualified opportunities is important, and we’re continually working to improve lead quality and alignment so reps can focus on the most meaningful conversations. Wishing you continued success here!
2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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Hibu Response
1w
Thank you for your feedback. We’re sorry your experience didn’t meet expectations, though we’re glad you valued the autonomy and product. We take concerns around commission structure, training alignment, and performance management seriously and are actively working to improve clarity, support, and consistency across these areas. Your input on leadership and resources is also appreciated and helps guide ongoing improvements. Thank you again for sharing your perspective, and we wish you the best moving forward.
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