Decent pay but major concerns with everything else. - Head Social Media Manager HighKey Agency Employee Review

1.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, good training systems.

Cons

1. Compensation & Pay Practices * In my experience, compensation structures changed frequently, particularly around bonuses. When bonuses increased, adjustments were sometimes made with limited transparency or clear rationale. * I observed instances where compensation for certain roles (e.g., video editors and videographers) appeared significantly below industry benchmarks, which created challenges for managers responsible for hiring and retention. * There were also situations where previously agreed-upon compensation or bonus expectations were later revised or disputed, even after internal approval processes. ⸻ 2. Leadership & Company Values * The company promotes “lead by example” as a core value; however, my experience did not always reflect consistent alignment with this principle. * During client onboarding, I observed occasions where team experience had been presented in a way that did not fully reflect reality, which could create misalignment between client expectations and delivery. * There were internal discussions around client performance where tactics such as artificially boosting engagement; we were told not to tell clients if they questioned it. This raised ethical concerns among team members. * Leadership accountability was a recurring concern. Some team members expressed frustration with inconsistent performance standards across management, often seeing team members promoted despite not generating meaningful results for clients and limited follow-through on internal feedback. * When requesting clarification on decisions, responses could sometimes be perceived as dismissive or lacking transparency. ⸻ 3. Turnover & Team Stability * Over a recent 6-month period, multiple team members departed following leadership changes. * Common themes cited included limited growth pathways, lack of benefits, and misalignment with company direction. * Discussions around introducing benefits were, at times, framed as cost-prohibitive. ⸻ 4. Contractor Payment Concerns * There were instances where contractors experienced delays or disputes regarding final payments after departure or contract completion. * In my case, previously approved bonuses were later deemed invalid despite having passed internal approval steps, which was inconsistent with prior experience during my tenure. * I am aware of several other individuals who reported similar challenges in receiving final compensation, and additional details can be provided if required.

Explore other reviews about HighKey Agency

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

• Fully remote with strong flexibility. Great work-from-home setup • Variety of clients and projects, so you’re constantly learning • Collaborative, supportive team environment • Fast-paced agency that helps you build skills quickly • Clear communication and organized workflows • Smooth hiring and onboarding process

Cons

• Workload can be heavy at times, especially managing multiple accounts • Fast pace means tight deadlines and quick turnaround expectations • Requires strong organization and comfort with shifting priorities

1.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Only pro is that this role is remote.

Cons

-High turn-over rate for a reason -Remote, but not flexible in when you need to take off for vacation/sick days. -Allegedly none of the CEO founders have a college degree or PR experience when building this company. -Seems to take advantage of fresh graduates. -Has ghost followers (could be bought) and low engagement on their social media. -Micro management -Irrelevant training videos if you want to grow in social media marketing (e.g. training videos are youtube videos talking about how to not procrastinate and quoting a gym influencer/entrepreneur which gave red pill vibes) -Office "based in Puerto Rico".... grew my suspicions about taxes -Full time employee expectations with no real benefits, it seems they try to take advantage of the fact employees are all contracted workers. -First two weeks I would only be paid $500 flat for training which is $12/hr (illegal btw minimum wage is $15/hr) -Immediately got bad vibes through one-on-one meetings and no assimilation into the team. -Not somewhere to be if you want to grow professionally and in the long-run. -No HR department to reach out to. -It seems after 3 months of working as an assistant, you upgrade to manager, and then you are training other people.

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