Pros
Good people. The aides that did the actual care for the seniors were compassionate and dedicated (at least those that stayed very long).
Cons
Poor pay. And because of this and other aspects of the job, the turn-over is so bad they need to install a revolving door on the "Staff Only" entrance. Upper management doesn't care about you or the people you serve. They overcharge for the services they render and pay those who actually do the work so little that no one stays very long. This is really hard on the seniors, who would prefer more consistency among the staff. Imagine being wheel-chair bound and needing assistance to move in and out of the chair. Now imagine that you've finally got the morning crew trained how to do it right, when the next day it's all new faces, who don't know how to move you without causing you pain.