Toxic environment and management decisions harm morale - Administrative Hiscox Employee Review

The recent decision to transition internal operations and dedicated personnel to a third-party outsourcing company has completely destroyed employee morale.Management has chosen short-term cost-cutting over long-term quality and operational expertise.The workplace atmosphere has degraded significantly, and the workloads on the remaining internal staff have become unmanageable due to the inefficiencies of the outsourced service.Career growth feels completely halted, and there is a profound lack of transparency from senior leadership regarding these structural shifts.