Now I definitely know why the state of in-home care is so bad - Anonymous employee Home Instead Employee Review

2.0
11 May 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No matter how much you care and want to help another individual, you are up against age-related changes that affect them. Depending on what stage of aging they are in, even the healthiest can resent someone coming into their homes and signifying dependence. It is so rewarding to bridge that gap, be compassionate and respectful and get in the car after a shift and think, "I made a difference." You can make your own schedule if you push back when they start trying to pile a lot of shifts on you but if you don't have an alternate income you can't survive on the pay.

Cons

Horrendously low pay, promises made by the company regarding housework etc. that you don't get paid nearly enough for. They absolutely harass you during and after your shifts about taking on more client visits. $12-13 dollars an hour is the rate in my area. 12 is for companionship but they work it now that it can include light housekeeping, whatever that is, help with the toilet, etc. 13 is full on bed-bound care. The turnover is extremely high as are call outs. I have been in homes where there was black mold, I didn't want to use a toilet or couldn't breathe with the dust. Light housekeeping has turned out to be whatever a client wants.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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