Tread carefully with this business - Business Analyst HomeServe Employee Review

1.0
13 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Great IT director - she's very open minded and good with people. She's an effect foil to the marketing oddities and the emotional excesses of their leaders Pay is OK and there's share save but share value has moved around dramatically over the years.

Cons

Bit of a zombie culture - ok if you're happy to go along with the CMO's view of the world (latest fad from a text book) but gets a bit wearing. Best not raise any ideas that go against the flow.....unless you're thinking of the next job. UK CEO isn't very visible and the business is run by the CMO. A lot of power vested in one person. Lot of key jobs filled with friends or past colleagues which makes it hard to get things changed - real group think.

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HomeServe Response
9y
Thank you for the review. IT has grown and developed as a department over the last few years, this was necessary to support HomeServe as a dynamic and fast-paced business. I’m disappointed to read that you would advise against suggesting ideas, I’d like to know more about this. As an Executive Team, we make it our business to be as open and approachable as possible, we sit in open plan offices and have introduced a number of engagement tools for that very reason, monthly Big Conversations, all-company Cascades and Customer First. HomeServe has seen some great People-led changes. I’d be happy to discuss any of this with you further.

Explore other reviews about HomeServe

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
1 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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