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      HomeX reviews

      Poor culture - Customer Solutions Specialist HomeX Employee Review

      1.0
      22 Oct 2022
      Customer solutions specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Health insurance and RRSP benefits from Day 1

      Cons

      Company doesn't care about their employees. Management style is reactive. The job is not secure. They cut down more than 50% of customer service crew due to budget crisis. Lots of micromanangement and heavy workload. They always kept agents from breaks and lunch breaks for heavy call volume and forced overtime. Avoid it for your mental peace. One would probably earn a dollar more here than other call centers but trust me it is not worth the mental and physical stress. You would probably start hating this job as soon as you join the phone queues here.

      Explore other reviews about HomeX

      5.0
      15 Apr 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This has been one of the most fun and rewarding positions I have ever had in my career.

      Cons

      DEI is not the greatest in the field operations.

      1.0
      5 May 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      If you like a non traditional Monday to Friday schedule, this is the only pro to this job.

      Cons

      Low paying wage-$20/hr They offer incentives, but make it VERY hard to obtain them. VERY high volume call center, 70-100 calls a day! Rude and entitled customers you have to deal with! Management changes their minds on call taking procedures all the time! You get use to doing something, then the procedure is switched up randomly. They LOVE to micromanage their agents. They write you up for anything without giving warnings beforehand that you're on the brink. No appreciation for their CSR'S at all! No lunches or anything to build/keep morale in the call center.

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