They don't care about employees - Anonymous employee Homebase Employee Review

2.0
28 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When the business is good, the work environment is good

Cons

1. When the pandemic happened 60% of the company was laid off. The management has promised that they would hire people back. The business took only 6% revenue hit, nobody was hired back (whereas their direct competition kept their team intact) 2. Pay inequality - some people are getting paid much less than others at the same position

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Homebase Response
4y
I'm really sorry that's how you feel over a year later, but I appreciate the feedback. You know we care deeply about our team, and we do our best, even in very challenging times. We've been very open with the challenges we and our customers faced last year. In April of 2020, over 60% of our customers were closed, with no idea when they would re-open. It was heartbreaking. Like many companies faced with extreme uncertainty, including tens of thousands of our small business customers, we made a very painful decision and said goodbye to a tremendous number of great people--close to 30% of the company. It was certainly the toughest decision I've ever faced as a CEO, and I hope we never have to go through that again. As things recovered, we actually have hired a number of people back to the team, which has been awesome. Many others were happily employed in new jobs, and we're excited for them there (though we miss them). But last year also forced a restructure of a lot of our team, which meant we didn't have the same positions available for everyone. We're very fortunate to be in a different position now to be investing to help Main Street recover and thrive. We are actively hiring and growing to serve small businesses, but it doesn't make the pain of last year any better. In regards to pay equality, we take our pay and benchmarking very, very seriously here. We are rigorous in our offer process, and continue to do bi-annual reviews to make sure that we are paying in-line with our comp benchmarks, and to review levels across the company. Fairness is a core operating principle for our compensation practice, and will always be.

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5.0
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Pros

Excellent leadership, smart and humble coworkers, and a product that genuinely solves the challenges of real small business owners — great if you’re mission-focused. The company is also super well positioned to navigate the AI transition through smart internal bets and the scale we’ve already built.

Cons

We’re so ambitious! It’s important we pull back and focus on doing fewer things extremely well.

2.0
7 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

San Francisco office is conveniently located, clean and functional. Catered lunches Lots of opportunities to learn and apply AI Overall a stable and profitable company Competitive pay, okay benefits. Serves small businesses

Cons

Longstanding leadership still functions like it's a scrappy Series A and are not adapting to what an established mid-sized businesses needs. Comically unrealistic goals, seemingly no long-term strategy, and an obsession with “working fast”. The constant pivoting feels like spinning in place, not forward progress. Obvious good old boy club across the org. They will close ranks and sabotage revenue if they feel threatened by a woman. Middle managers are afraid to be honest with leadership about problems. Heads of departments don't know company-wide priorities. Get mad at ICs for following those priorities instead of jumping to their pet projects. Competitive, defensive, and cliquey environment. Trying to facilitate cross functional teamwork is met with suspicion and contempt.

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