Could be doing better! - Customer Success Manager (CSM) Hopin Employee Review

Thank you for taking the time to leave this review, and we are glad to hear you are enjoying the flexibility and autonomy our remote working culture supports. Ensuring our teammates feel supported is top priority, and we're happy to hear you value our managers as much as we do. Like many companies, we are navigating the constantly changing market and customer landscape, and we are making the adjustments we believe are right for our customers based on the feedback we receive from them. We also understand transparency is critical to the employee experience. The CSM role change to own renewals provides our customers with a consistent experience from day 1 with our team. In making that decision, we were conscious of balancing our workload for long-term sustainability in alignment with the new role. We recognize the impact adjustments may have made on teammates and are committed to continuing to create an environment where all Hopineers feel fulfilled, motivated and excited to come to work each day. Like anything, building and rebuilding can take time and we appreciate your continued efforts to help build the culture we are striving for. If you are open to discussing any other concerns, please reach out to your People Partner for a conversation. Thank you again for your feedback.