Pros
I learned about web hosting, shared web hosting in particular and more on how the industry works. Fast-paced so you are forced to learn alot in a very quick amount of time. I probably learned more in my 11 months there than I had at other places. Free lunches and dinners. Nice gameroom where I found myself playing games after I was done working to unwind. Small, but nice work out room. I worked late shift so it was never packed. Met some cool people. (co-workers, management were very few I can say were cool, but I believe lower level managers were under alot of stress to meet certain numbers.)
Cons
Although training/orientation were very useful, that was it. No more training. Everything was on the job learning. I am older (about 41 at the time) so my mind had a hard time grasping some things. Younger people seem to excel though, so this could be a great entry level job for someone who wants to start in the industry. You will quickly learn if you're meant for this, but with that being said, I had been in I.T. for 13 years when I got this job as a Desktop tech or HelpDesk tech, and I thought I would be more than qualified for this job. I was wrong and it was very discouraging. Although I had my days when my numbers met expectations, they were few and far between. As much as I think someone young starting in the industry will know soon enough if they can excel, I think it can also make others who take longer to grasp concepts feel like they don't belong in the industry. 5 chats minimum at a time or had to be on a call and 1 chat at the same time. Some days my mind did well if I took my Xanax, but if not, it was very difficult for me. Very low pay. At the time, pay started between $10.50 - $12 an hour, and it was some of the toughest work I had.