Company Culture Great but some Cons - Client Success Manager Houzz Employee Review

4.0
11 Dec 2024
Recommend
CEO approval
Business outlook

Pros

management wants you to succeed and work load is decent. I also agree that the culture is really friendly which is hard to find at companies like this. They also are good about laying out what is needed to work your way up. Software is handy and I see a great future with it here for the company as it grows.

Cons

The marketing is going downhill it seems which makes it hard to sell. The pay has always been low in my opinion and I also don't agree with how PTO is set up. No separate buckets for sick and vacation time. They are lumped into 1 bucket which makes it hard to delegate vacation time and takes time to acurr. Makes me hesitant to take time off for me also because if I purposely did not want to use PTO for a day and accept not getting paid you will get written up. Never experienced this before at another company but find it stressful. Company changes a lot as well so it's hard to keep up and makes it hard to integrate things when they do make changes.

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Houzz Response
1y
Thank you for your positive review! I’m glad to see you have had such a good experience both with your management and the overall culture at Houzz. You’ve shared several points here where we could improve and I would welcome the opportunity to talk with you directly if you are open to it. We are always looking for ways to do better and to improve how policies are communicated to help ensure a better experience. If you are open to talking with me, please reach out! Chloe Siegmann, Senior Director, Customer Success (chloe.siegmann@houzz.com)

Explore other reviews about Houzz

5.0
2 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people are truly the best. The product is fantastic and works well. It's fun to work at a company that's a household name.

Cons

There has been uncertainty in recent years

4.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people that work here are amazing! I've greatly enjoyed and appreciated everyone I've worked with

Cons

A lot of changes lately can be difficult to navigate and you have to be willing to adapt and be resilient.

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