Great team members overshadowed by poor management and structure - Anonymous employee Humach Employee Review

Great schedule and fair kpis

Campaigns can get close and there is a chance you loose your job in the transition

You have the benefit of working remotely. That's it.

During my time at Humach, there were constant changes, especially to scripts and procedures, often within the same day. It made it hard to stay consistent, as we would learn one process and immediately have to relearn it due to the changes. Trainers and supervisors often said, “We’re all learning about this program, just like you are,” which wasn't comforting. Training felt rushed, with more focus on sounding empathetic than understanding the work. People were let go for minor issues such as not showing their full face on camera or leaving a mic on, even though the job does not actually require video. It was difficult watching capable employees lose their jobs for things that could have been coached. Many invested in expensive equipment such as Ethernet-capable computers, extra monitors, and storage upgrades that were not reimbursed. Overall, the environment felt unstable and focused more on metrics than on development or support.