Terrible Management, lack of empathy and support for limited permit holders - Counselor Humantold Employee Review

1.0
27 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good location for in-person office space

Cons

Lack of support from supervisors, tone-deaf managers and group supervision. Did not account for the emotional stress and burden of the limited permit holders. Made fake promises during the interview process and failed to follow through on all of them constantly. The upper management is terrible at engaging with the employees (especially limited permit holders), and do not cater to their needs (both financially and professionally). It felt like we were "lured" under the pretense of being a full caseload within 3 months of employment, and I was not even at 5 clients per week after 5 months of employment with the practice. Kept making different rules and regulations without considering employment benefits and convenience. When bringing up the concerns of lack of caseload with the supervisors and managers, a very standard answer of "this is what everyone has to go through in the journey of getting a license" was given, which felt disrespectful, distant and neglectful.

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Humantold Response
10mo
Thank you for taking the time to share your experience. We’re truly sorry to hear that your time at Humantold felt disappointing and that you left feeling unsupported. That’s never the experience we hope for our employees, and we take your feedback seriously. We want to share a bit more context, not to negate your experience but to be transparent about how we try to support every clinician—especially those just starting out. Our team invests significant time in providing personalized guidance, proven strategies for increasing bookings, and the infrastructure necessary to help clinicians build a sustainable caseload. That said, we’ve also seen that private practice is not always the right fit for every clinician. Sometimes, despite a clinician’s effort, clients do not choose to work with them—even with our best support. Other times, the clinician may not take the necessary steps to engage in the process, which can delay caseload growth. This work is deeply human, and that can mean unpredictable outcomes despite everyone’s best intentions. We’re continually refining how we train and mentor our team, and your reflections will inform that process. We wish you nothing but the best in your continued professional journey.

Explore other reviews about Humantold

5.0
29 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Sustainable caseloads. Rare example of leadership actively working to prevent burnout. Excellent clinical supervision and ongoing professional development. Good hybrid flexibility. Decent pay and solid benefits.

Cons

Really heavy on administrative tasks and documentation some weeks

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

I can focus on my clients without worrying about billing or marketing. The organization handles the operational side, which frees up time for session preparation and professional development. Clear processes keep everything on track. The systems are efficient, and support is always available.

Cons

Caseloads can build up quickly, so it's important to be flexible.

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