New Department - Leadership Dysfunction - Merchant Services Sales Huntington Bank Employee Review

2.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are a couple of “real people” throughout the Merchant Organization. However, most are politicians (leaders) trying to climb climb climb, their authenticity evaporates after the hiring process - this is from the top down. I understand that a sales org mindset is needed, but at the cost of a poor customer experience is not sustainable. All of this has shown through in less than two years. Product set is thorough but not rolled out well. Customer Service is on point almost always!

Cons

- Poor Enablement to help Sales succeed - Lack of transparency - Misalignment of Bank goals vs production - Senior Management unengaged, only “yes” people will promoted. - Verbally abusive/condescending

Explore other reviews about Huntington Bank

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great growth opportunities, and supportive leadership team

Cons

Some uncertainty on ancillary service teams

2.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Health Insurance is really good for diabetics. PTO is generous, but you can't use it when you want. Some branches are great while others make you want to quit immediately. Make sure you are interviewing at one of the good ones if you want to be part of the company. Coworkers 60% awesome! The others are so bad they need to be fired.

Cons

Recent changes keep getting worse and more frequent. Use of PTO was greatly slashed and means fighting with coworkers for time off. Management cares more about sales than the customers and the employees combined. It's getting giving servitude not a place to realistically grow. Most people have to apply for internal promotions 3-5x before getting it. They make you do all the work for those roles unpaid first, though. So if you want to overwork yourself with twice as much work to move ahead - this is a great place for you. Get ready to call the same customers every week for product pushing.

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