2.0
1 Apr 2026
Current employee, more than 1 year
Columbus, OH
Recommend
CEO approval
Business outlook
Pros
There are a couple of “real people” throughout the Merchant Organization. However, most are politicians (leaders) trying to climb climb climb, their authenticity evaporates after the hiring process - this is from the top down. I understand that a sales org mindset is needed, but at the cost of a poor customer experience is not sustainable. All of this has shown through in less than two years. Product set is thorough but not rolled out well. Customer Service is on point almost always!
Cons
- Poor Enablement to help Sales succeed - Lack of transparency - Misalignment of Bank goals vs production - Senior Management unengaged, only “yes” people will promoted. - Verbally abusive/condescending