28 Apr 2021
Anonymous employee
IAT Insurance Group Response
5yI am sorry to hear that your experience at IAT is disappointing, but I must point out that we provide multiple opportunities for employees to share feedback, including anonymous feedback. Open communication and trust are foundational to our strong culture. We work systematically to create an environment where feedback is encouraged, appreciated, and acted on.
As you mention, we conduct an annual survey where each employee provides anonymous feedback. Our ratings on this survey have improved each of the last three years since we started it, including on a micro-level within both the IT and the IT Infrastructure groups, respectively. But we don’t stop there. We also provide ongoing and diverse opportunities for employees to provide feedback, including an anonymous suggestion/feedback box for the IT department exclusively which is reviewed weekly by myself and our department leadership. As you know, employees are also invited to submit anonymous questions for our quarterly All Employee Webcasts where our CEO addresses these questions for the entire organization. We also have regular small group meetings and one-on-one meetings where constructive criticism, input, and feedback are addressed routinely. We review feedback from employees at the highest levels of the organization to determine where issues may be, how to address them, and what actions to take. I hope you take advantage of these channels.
Sincerely,
Chris Dowler
CIO