Difficult working environment - Anonymous employee ID Images Employee Review

Cares about employee satisfaction. Accessible. You know who your boss is and what your expectations are. Co-workers are nice. Multiple branches can offer other opportunities

Growing company, sometimes the size of the team can't handle the influx of issues present. Often times left to own devices to determine solutions for new problems.

There are no good points to this company

Low pay and raises, poor management, completely untrained user base, no mentorship, no career prospects. Company is owned by private equity in the process of stripping down the company while inflating numbers to sell it off. Former CEO Jeff Fieklow abandoned the company leaving it with a consultant as a place holder. High volume of resignations and terminations in the last year, both of which mostly without notice. Very little back fill of vacated positions. Existing staff expected to adjust. IT leadership allows other departments to walk all over helpdesk. When asked to speak to other employees about how they interact with helpdesk I was told "unfortunately, there's no rule against being an a---hole here". Members of the production floor are openly bigoted and called for the execution of "the LGBTs" so we could report none in our country. Executive had a sexist sticker on her desk about how "women don't need an at work sign because unlike men, they're always working". Higher earning saleswoman is allowed to dictate the career progress of people outside her department based on her personal feelings towards them. CIO upgraded the company's primary productivity software by "ripping the band-aid off" without due testing and is now spending weeks fielding tickets from confused users. Terrible communication skills through all tiers of employee. Learned helplessness and weaponized incompetence is the primary mode for most workers. IT leadership has had over 10 years, but has not established a knowledge base during this time , and does not share over 10 years worth of documentation. Expects each new hire to generate their own documentation from scratch, resulting in a chain of barely useful text files scattered across multiple locations. Sudden policy changes with expectations being expressed differently between CIO and management. Hostility between departments with a focus on shifting blame. Extremely poor SOPs and practices. Employee morale generally low, concerned employee questions answered by either ignoring them, or giving hand wave away answers, at quarterly town hall meetings.