Not a really serious company.... guided by voice of 1 man (owner) - Manager ID Tech Employee Review

Remote and a pleasant company to work for

The only con is that clients book you through them which does affect when you work. It isnt crazy slow or anything though

Hands-on Experience: You get to troubleshoot and repair a variety of tech products, which helps improve your hardware and software skills. Supportive Team: Colleagues and management are generally approachable and willing to help with issues. Industry Exposure: Working with payment solutions technology provides valuable experience in a growing field.

Heavy Workload: The volume of returns can be overwhelming, especially during peak times, leading to high-pressure situations. Lack of Streamlined Processes: Communication between departments can be disjointed, slowing down efficiency and making it harder to resolve technical issues. Limited Career Growth: There aren’t many clear paths for advancement in the RMA tech role without moving into another department or pursuing further certifications.