Pros
Great benefits, Team is overall friendly and nice. Management is overall competent. This is an excellent place to start your working career as a young adult or someone looking for experience in Field Service. Managers did legitimately plan fun yearly activities besides boring corporate pizza parties. Managers are very down to earth and honest. Bosses believe in work life balance and try not to pester you. Overtime is available if you want it. Genuinely the best team I’ve ever worked for. Best company I’ve ever worked for.
Cons
Promotions are slow and ranks are largely set in stone. Everyone is waiting in line for their turn. The Indiana team was staffed with mostly people who never planned on leaving and had seniority over you in terms of promotions due to their length of stay with the company, Which makes it naturally difficult for someone to come in and get a promotion over someone who has been waiting for 10 years. Largely requires luck and hoping to outlast everyone else to get much wanted career advancement. Our management preferred not to step on toes so sometimes people got away with things they shouldn’t have, myself included. While I appreciate the second chances, it does create a toxic work environment when occasional bad behaviors or negligent mistakes are not addressed outside of a mildly worded condemnation. Pay is mediocre. It’s not bad for a position that requires no credentials but is poor for such a technical role, especially when this field of work generally pays more than what IGT offers once you have experience. Raises are subpar, if we even get them. The company always seems to have an excuse as to why they have to skip raises every year (Covid, Merger, Restructuring). Truth be told, the common man doesn’t care. Managers are not good at thoroughly vetting some new hires for their actual ability to do the job. Several severely under qualified new employees who lied on their interviews about their skill set managed to seriously hamper the work of the overall team due to gross incompetence. One of these workers, were hired in at a senior position to me, despite clearly being much more incompetent, this was admitted by several other technicians & the supervisor himself. To someone who has been wanting to advance in my career here, it felt like a slap in the face for the company to hire someone from the outside of the company instead of promoting me. The way the company does certain things is backwards and technologically very far behind. This review was written in 2025 and we still are using roof top Satellites from the early 2000s, when every other competitor has moved onto wireless wifi technology. The dispatch app is frequently shutting down and broken.