Pros
- Coworker culture is generally quite suportive (comments on management below) - Slightly Higher than Award Rate for wages, however still awful considering their profit margins and the level of stress we dealt with. - One of only a few companies which has refused to cut penalty rates for weekends, although this may change. - Counselling services are provided in stressful times
Cons
- Management is risk averse, and they do what they can to protect the business, rather than fighting for the worker in times of conflict or stress. They also tend to be a bit stand-over-ish. - Poor treatment and Career opportunities for those with Mental Disabilities, and therefore, no room for progression. I myself and four others with Autistic Spectrum Disorders were plopped in environments which are strenuous to our condition, with little to no regard for adjusting workplace practises to suit us and to better help us and use our talents. - Decision process when it comes to disputes is far from democratic. Most of the time, exterior circumstances are not considered and decisions will be made against your favour in order to reduce risk to the brand, rather than to protect the worker in a time of need. - Poorly Managed EAP with focus on "Averting risks" rather than addressing actual issues in the lives of coworkers - Fluctuating and Inconvenient Rostering schedules with infrequent hours make managing finances next to impossible, especially for a student. - A strict focus on profit, not people. Tertials do not focus on Customer Service scores, and how to better the lives of workers, but rather to stroke just how much money they made. I can tell you right now, bet not one dollar went to paying tax. - "Active Selling" to them is just forcing you to push products that people may not need. The "Smile effect" basically says you need to be a ball of seritonin in order to be successful. In other words, this job is only for those who are happy to the point of insanity. - Customer Service training does not allow for coworkers to deliver what customers demand, despite the fact that the same training also tells coworkers to go "Above and beyond" to help. There are rare instances where you can help a customer, but most of the time, Management tends to stick to the book and not give the customers what they want in a time of need. - Almost impossible standards for how coworkers should act. They expect you to be bundles of seretonin and happiness. Their counselling program is not run by specialist Psychologists who can help to treat mental illnesses, it's run by Counsellors who almost always blame mental illness on them, rather than on the company promoting stressors and an environment which forces you to be "happy"