A Real "Twilight Zone" - Customer Service IKEA Employee Review

2.0
24 Jun 2017
Recommend
CEO approval
Business outlook

Pros

The work takes no mental effort, if you're into that sort of thing.

Cons

There is a very creepy, brainwashed feeling to some of the employees and ikea has attempted to create some kind of false, internal culture where people care about one another. In actuality, managers talk openly about employees' business. The work takes no mental effort. You will most likely train yourself when you start. You will most likely have no support from management because they are either spread too thin by their management or they simply do not care enough to do their jobs, but they will tell you to do yours. In fact, you will be constantly penalized for idiotic things that they instruct you to do. Your authority over yourself will be undermined by management in front of customers. There will be several assanine tasks for you and the majority of your work will make no sense. Your equipment will barely function, yet you will sit through training presentations about how you (the employee) could be doing more to enhance the customer experience. If you are a cashier, you will be told not to remain standing still and always keep busy, but don't leave your register. There will be several freebie days to reward you for a job well done, but there will be no information available when it really matters. There is immense secrecy, so if you were looking for transparency, keep walking. If you're in New York City, there will be an arm and a leg in taxes withheld from your check, while it is no secret that IKEA, as a company, has been outed in the public eye for its sneaky tax practices. Also, you'll receive a "decent pay" on paper, but your hours will be capped to a certain maximum based on an arbitrary level system.

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5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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