Don't work here. Just don't. - Customer Service Representative IRS Employee Review

1.0
6 Jul 2020
Recommend
CEO approval
Business outlook

Pros

You get a lot amount of vacation days (if they let you use them)

Cons

Very hostile work environment. If you make it through the grueling 3 month training class (which is a complete waste of time) then you spend you days full time in a box answering phones of angry customers. I was cussed at, swore at, and threatened on a daily basis of the customers. Not for the faint of heart. It's an insane amount of work and extreemly taxing for a little more than minimum wage. Extremely high turn over. I have a few friends here when I first started and they all quit by 4 months in. They also have you work about 8 months a year depending on demand and you are furloughed the rest o the year until they need you back (that is without pay).

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-variety in industries worked, -Great work to life balance

Cons

-Administration can change entire job structure overnight.

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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