Pros
-The management and supervisors are extremely understanding about needing time off and it's clear that they really do care about their employees as people, not just as sales people -If you get overwhelmed or upset on a call, your supervisor will allow you to take an extra break to calm down -PTO and Sick Time and paid holidays for actual employees -The company slogan is "Do Good", we are actually encouraged not to make a sale if it is not the best thing for the client we are working with. -We sell plans with a lot of good benefits - if you can get them to stay on the phone, the sales are relatively straightforward and easy to get -The department and teams are very encouraging and positive. -It is completely remote after the first week of training! We are allowed to go to the office, which is really nice, but it is completely optional. -Work life balance is amazing -Many shift options, especially during AEP when there are half-days and weekends to try and not overwhelm people. -Pretty standard commission of $25 per sale, paid out in the second paycheck of the next month -It is temp-to-hire primarily in my department, and there is a lot of growth within the company! -They promote from within before outsourcing. -We are truly making a difference in the lives of our clients! The benefits of these plans are life-saving. Literally.
Cons
-We are mostly leaving voicemails, which is fine as long as you know that is what to expect. -Like every call center, clients can be rude and you will get hung up on. However, once you know not to take it personally, it's easy to shrug it off. -Like every job, there are coworkers that are annoying. Luckily you can just not engage with them if you wish to - the beauty of working Remote. -It can be isolating if you are not active in the Teams chat. -Changing departments is difficult if this is your first job as an agent, which for many of us it is.