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      Included Health

      Engaged employer

      Included Health reviews

      Dynamic Growth Company With Bright Future - RVP, Customer Success Included Health Employee Review

      5.0
      9 Feb 2020
      Rvp, customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      -Amazing team mentality. People take ownership for things and don't pass the buck. -Disruptive innovator in healthcare. There is massive opportunity for companies that can do things better/faster/cheaper for members and patients. Loads of running room. -Capable leadership team that has deep subject matter expertise, and actively manages the tensions inherent in a business at this stage of development.

      Cons

      -Change is constant. This is not necessarily a universal 'con', but can be for some people who function better in a more stable or predictable environment. If you are used to a steady-state environment, then GR may seem disorganized, but to me it is entrepreneurial: We don't have a process for XYZ, so you go make one! No one tells you to do it necessarily, you can just make it happen when you see the need.

      avatar
      Included Health Response
      6y
      Thank you for your thoughtful feedback! Great idea to provide more context and education on the market trends and macro context that shapes our business opportunity and provides insights on our customers needs. We will make sure to do that through our regular communications with our Leaders Forums and Monthly Company Meetings. We are fortunate to have strong subject matter experts in our leaders who are reimagining how Grand Rounds can address the core needs of personalized, affordable, high-quality care for all and making that vision a reality. We are proud of the impact we create in the lives of our 5+ million members (and growing!) and are grateful of the great ideas our team members contribute each day to make that impact even stronger.

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      3w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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