There's a reason all the high performers are leaving now - Client Success Specialist Indeed Employee Review

2.0
10 Jul 2019
Recommend
CEO approval
Business outlook

Pros

- free snacks - unlimited paid time off - open concept office - decent benefits (except for therapy, which you'll need a lot more of if you're working here)

Cons

- cliquey management team that uses high school politics to intimidate high-performing employees while advancing those who don't threaten the status quo - little to no communication between internal teams, especially with regards to product updates and process changes (clients are often the first to know) - no actual growth opportunities (all hiring and promotions are indefinitely on hold amid company restructuring) - involvement in employee resource groups not considered "working time" - you must log your washroom breaks if you are taking mainline calls

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Indeed Response
6y
Hi there. Thanks for your review about your time working on our Client Success team in Toronto. It’s disappointing for us to hear that you feel like you had a negative experience working with us as that is not what we strive for. We’d love to find out more about this so please reach out to us on inside@indeed.com

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5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
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Pros

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Cons

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4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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