Woeful, rudderless - Anonymous employee IndyGo Employee Review

Woefully under-resourced admin. Hard to grow a career here, there aren't many steps upward. No understanding of technology needs. Management is actively hostile toward riders, vanishingly rare to see leadership actually ride the bus, love to throw law enforcement at problems. Employees are retained in the same way that a bear trap retains a bear. Vendors run amok, breaking contracts constantly with no accountability, leading to a smothering amount of work for admin staff. Arcane HR policies, no work from home, completely bungled return to office plan. No desire to innovate, refusal to acknowledge the very real, very simple problems internally. No department will take any responsibility for anything, it is always Someone Else's Problem. New HQ is not transit accessible, admin forced to move to new location for no good reason at all. People are good, generally, management is woefully incompetent at best, actively hostile to bettering transit at worst. No company culture of improvement or of actually using transit whatsoever, lots of executive level leadership don't even live in Marion County. Very little understanding of how bus operations actually affect passenger experience, and very little momentum to make passenger experience better. Lots of process evaluations based around blaming individuals for underperformance, rather than on improving processes themselves. Good place to get experience under a title, but don't expect to stay very long. Employees turn over more often than a cat in a sunbeam.