Pros
The benefits and the ability to work remotely. If you’re manager allows it. The work done in the field is important to fully understand how to assist people in need.
Cons
Unprofessional management, whom think it’s appropriate to speak about their staff in the open, usually slandering their good name. Finance department takes months to close, yes I said months to close the books. There is no training, you will be thrown on a computer and expect to know what to do. Since everyone is so busy no one has the time to explain or train, yet they tell you they do. A week of training upon starting would be awesome or at least webinars, something! Managers will throw people under the bus to save themselves. The employees are nice, but you never know who to trust! Very minimal employee socialization, since everyone is too busy. One task can take you all day, while your emails are piling up. The emails can be in the vicinity of 40-70 per day. Emails must be deciphered and researching anything is nearly impossible, due to the fact they don’t standardize anything needed to be standardized. Very high turn over due to the jobs burn people out. I have seen people never come back and just disappear. A few weeks later people finally notice they are no longer there and that’s it! It goes the other way as well, people get fired after years of service, apparently they made too many mistakes. Unstable environment!