Need Immediate Change - Anonymous employee Instacart Employee Review

1.0
11 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- There are some very nice people. - Instacart employee discount is good. - New CEO is really trying to change the culture in the right way.

Cons

- It is ABSOLUTE pure chaos. All lines of business run in silos and teams have no idea how to effectively work together. - NO WORK LIFE BALANCE. Most emails get sent after "regular working hours" which makes it extremely hard for working parents. We are expected to live and breathe Instacart. There is no "leading by example" because this type of behavior is coming from the top. - There is a clear separation between Hackers and all other teams - and not in a good way. - Compensation is laughable. They are not competitive with other roles and companies in the SF Bay Area. They rely heavily on equity which hopefully will be worth something soon, but all other SFBA companies make overall cash value competitive. - Leadership churn. Lots of leadership (S-Team, Director and above) have recently left. Those who are left are struggling and it's very visible. - Everything is P0 so we are always scrambling.

Explore other reviews about Instacart

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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