Good product, poor leadership and execution - Anonymous employee Instinct Science Employee Review

🌱 People-First Culture: Instinct genuinely walks the walk when it comes to prioritizing people — customers, team members, and patients alike. You’re not just a cog in a machine; you’re seen, heard, and valued. 🤝 Customers as Partners: You’re not just managing accounts — you’re building relationships. Team members are viewed as an extension of the hospitals they support, creating real connections and impact. ✨ Do the Right Thing Philosophy: Decisions are made with heart and ethics in mind. Integrity isn’t a buzzword here — it’s a practice, which makes it easier to stand behind the work you do. 🌊 Grace-Driven Interactions: Grace and kindness guide daily interactions — internally and externally. Conflict is approached with curiosity and respect, not ego. 🚀 Empowered to Make a Difference: You’re encouraged to take initiative, speak up, and bring ideas to the table. Your input actually matters — and it shows in how the product and company evolve. 🌍 Meaningful Impact in Vet Med: You get to help veterinary professionals save time, reduce stress, and ultimately improve patient care. That’s purpose-driven work that feels good at the end of the day. 💬 Thoughtful Communication: Expect clear, kind, and supportive communication across teams. Feedback is constructive, and collaboration is rooted in trust.

I have no cons to say about Instinct Science.

I worked with some talented, kind people who genuinely cared about doing good work. There are smart, hardworking employees across the company, and I appreciated the opportunity to contribute to meaningful projects in the veterinary space.

In my experience, leadership made hiring and structural decisions that seemed to undervalue experienced employees and institutional knowledge. As newer, less-experienced voices were elevated, many of the people with the most context and expertise either left or became increasingly disengaged. That created a culture where talented employees were present, but not always empowered or supported.