CSM at Intapp in Charlotte - Client Success Manager Intapp Employee Review

- Excellent mentorship: my mentors were genuinely invested in my development and gave me real ownership over meaningful projects - Growing company with a clear trajectory, which means interns get exposure to evolving processes and can make a tangible impact - Hands-on work with real business problems rather than busy work - Hybrid schedule (in-office Tues–Thurs) with catered lunches - Well-organized intern program that connects interns across all office locations, so you're not siloed in one team

- Intern compensation is below market compared to similar-sized tech companies

Good pay, some tolerable employees, lunch perk (when people aren’t taking your lunches), commuter friendly location

* The office floods more often than it should, and when it happens you’re expected to figure it out by working from home or out of backup spaces that aren’t great * There are basic respect issues that never get addressed, like people taking each other’s lunches, which says a lot about the culture * The company talks a lot about diversity, but the office itself doesn’t really reflect that * A lot of middle managers seem overwhelmed or unprepared to actually lead, so direction is often unclear * There’s a weird pressure at times to take on things that aren’t really your responsibility * When something goes wrong, it’s common for blame to get passed around instead of actually solving the problem * Parts of the culture feel more like a clique than a professional workplace * Drinking in the office is treated as normal and even encouraged, which can feel uncomfortable depending on the situation. At times, the environment became unprofessional during social events, and concerns around behavior did not seem to be taken seriously by HR. * There are frequent breakdowns in execution, and things fall through the cracks more than they should * The NYC office itself has a lot of ongoing issues and doesn’t feel well thought out for day to day work * Some leadership decisions are made by people who don’t seem to have the experience or support needed for the role * Overall, the environment can feel disorganized and, at times, more chaotic than collaborative