Low pay and poor benefits - Director of Sales and Marketing Integral Senior Living Employee Review

2.0
13 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Beautiful community with great reputation for care, food and activities. You are selling what you promise. Great residents. Great team. The CRM system (welcome home) is actually quite good, however I don't like SalesMail, I prefer OneDay.

Cons

Pay and benefits are poor. The commission structure is very low compared to the industry. They will pay a higher base but in the end you will end up behind. After working there two months they lowered our commission schedule! It was such a bait and switch! Their response was that we signed the original commission schedule that stated it can change at any time. That is horrible and deteriorates trust. I guess they think that sales people are easy to replace so they don't have to treat them well. This community will now be hiring their 8th Sales Director in just over 2 years, that is a lot of turn over. High Occupancy Bonus is also VERY low and barely an incentive. Benefits are also not good. DO NOT INVEST IN THEIR 401K, after leaving the company I have found out that I will LOSE money on this. Not because the market dropped, but because the COMPANY will charge me $50 to roll it over (no one does this and I was not aware of this when I signed up, probably buried in the small print) and also charges me a fee. This is supposed to be a way to grow and save money and instead it is costing ME money! You would be better off investing on your own. The company does not provide the sales people with company credit cards or cell phones even through you need to use both for your job. You either have to get "petty cash" or use your own credit card and fill out an expense report. It takes quite some time to get reimbursed. It's a really antiquated way of doing business. Metrics and expectations fluctuate.

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Integral Senior Living Response
2y
We appreciate your feedback. We strive to create a positive work environment where our associates can grow and enjoy their job while doing so. Please feel free to reach out to Tammy Stewart, RVP of Human Resources at 805-620-8006 or our support center to discuss your concerns that keep us from being a 5 star company for you.

Explore other reviews about Integral Senior Living

5.0
19 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Home office team engaged & present at the community level.

Cons

Nothing to note, interactions were all good.

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Integral Senior Living Response
9mo
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The team cultivated was always amazing to work with and are a great team!

Cons

The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

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Integral Senior Living Response
3mo
We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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