Pros
Working at IST is really great! We have an amazing team of talented individuals, and have created a culture in which we encourage personal development through passionate curiosity, team building through accountability and collaboration, and customer relationships by demonstrating adaptability and integrity in each interaction. I've never been more proud of being employed by a company until IST. The entire organization (top to bottom) is filled with passionate individuals committed to doing their best work so our customers have the best experience.
Cons
We're in the business of life safety - our focus is on nurse call and physical security systems. These technologies (like any other technology based industry/company) are ever changing. We attend numerous training sessions/classes for product knowledge and various certifications. The con would be that sometimes the technology isn't the easiest to grasp. Some people have trouble really getting in to it. I've found that if you're not passionate about something, you won't "get it". This industry just isn't for everyone.