J.Crew Somerset Collection - A Google Place to Work - Client Specialist J. Crew Employee Review

4.0
2 Dec 2008
Recommend
CEO approval
Business outlook

Pros

I was in graduate school and worked another job when I worked at the J.Crew Somerset Collection. The managers were flexible with my schedule and never questioned my requests. The staff was helpful and courteous and I made some excellent friends at this store. Employees are rewarded for hard work and goal achievement and I was awarded employee of the week during the 2005 Holiday season. I was given an opportunity to choose any piece off the floor I wanted. All in all, I would recommend J.Crew to anyone interested in the fashion industry. Good products, good people, good company.

Cons

The downsides of working any retail position are commissions and sales goals. Normally kind and respectful people can become a bit territorial and step on toes in these situations. That part of it is not for me. I am not a confrontational person but occasionally ran into situations where other Client Specialists tried to "steal" my sale or work in my section of the store. I also didn't like that because of this "eagerness" many of the customers could tell it was a commission based job and were defensive when they walked in the door. This situation may deter some people from taking a job like this.

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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