Arranging Chairs on the Titanic - Anonymous employee J. Crew Employee Review

1.0
25 Jun 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discount on clothes Summer Fridays Office in Manhattan

Cons

Do you like being underpaid, undervalued and underappreciated? Because J.Crew does all three best. Strange organizational structure where certain departments have higher rank than other departments for the same title. Petty cliques and archaic ways of doing things make it difficult to get any work done or have a career. They ignore ideas or suggestions and often will discourage any input and pull rank to silent associates. Business is bad and everyone is trying to protect themselves. Despite some operational improvements; the company is spending money on pet projects while reducing quality. A reflection of the poor business is that they got rid of the "60s list" discounts and scaled back PTO for all associates. There seems to be a new C-Suite exec every week with no real direction. The design trajectory is off and the merchandising focus is gone. J.Crew made a decision to go down-market and reduce quality; all of us watch the effect everyday as customers are angry about it.

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

2
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