Great Discount, Mediocre Management: Overall Great Retail Experience - Anonymous employee J. Crew Employee Review

4.0
17 Aug 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get an amazing discount and even a free outfit when you start. Personal shopping is another fun part of the job and often you are given autonomy in terms of how to best assist customers.

Cons

Management has changed over the years and is now increasingly focused on sales goals instead of on the well-being of their employees. It is difficult to move up in the company and often unsuitable managers and associates are kept on even after having complaints filed against them.

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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