Pros
- Magnificent stories and promises given about potential career development and a "Non-Call Center Call Center" -Charismatic CEO who appears to take genuine interest in your well-being
Cons
- Pay rate only significantly changes if promoted (.05 to 0.25 annual raises) - Promotes people into management positions and uses their lack of experience as reason not to pay sufficiently. As soon as individuals are able to excel at the job duties given, position is changed and lack of experience in new responsibilities are used as reason not to increase pay. - Will go long spans of time with crucial roles unfilled including HR(over 6 month gap in 2012), CFO, and Lower/Mid management positions. Management team reduced from 13 (1 Manager of Operations, 2 Supervisors, 8 team leads, 2 QA) to 4 (2 Supervisors, 2 Team Leads).within 18 months. Responsibilities redistributed with no increase to pay.