Cool job if you don't need a job - Operations Associate JCPenney Employee Review

3.0
13 Aug 2021
Recommend
CEO approval
Business outlook

Pros

- Flexible schedule - Good work environment - Great for building skills and gaining experience in various retail positions - Great employee discount

Cons

The pay is poor. Like, really poor for the amount of work expected from you. Although I was an operations associate, I (as well as the rest of my team) were more often working elsewhere. We were expected to regularly do the work of merchandising, sales, cashiers, recovery, BOPIS, you name it. I even got moved around to do supervisor's jobs DAILY such as opening the registers, RTVs, recalls/destroys, shipment check in, acting as LOD, etc. for less than half what they were paid. I could not get a raise, nor full time status, after three years of hard work. There were many times we would even be pulled away from truck or operations functions to go finish another team's tasks first, and one of us would often have to process a 20+ pallet truck alone while the rest of the team was doing recovery or fitting room cart put-backs that the assigned teams failed to complete, and then berated for not having truck processed by the end of the shift. All this while being kept as "part-time," so as not to have to provide me with benefits or PTO , despite working full time doing my job and others.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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