Great Flexibility - Customer Service Associate JCPenney Employee Review

4.0
13 Nov 2014
Recommend
CEO approval
Business outlook

Pros

I have been working for JCPenney for 4 years now and for the most part I love it. If you are a student they will work with your class schedule which has been a plus. I have transferred between three different jcpenney stores and they all will have at least one manager that likes to micro manage which isn't fun but for the most part management is very nice and supportive. The pay is okay if you don't have a lot of bills, are student or if its just a part time job for you but if its not then you may not be able make ends meet. They usually keep people at part time so no full time hours here. you make a 2 dollar commission on every credit application you complete which gives good incentives.

Cons

Personal growth takes years. Most people do not become managers until they have been working as an associate for a while unless you have a degree. If you close you have to stay over until the store is clean.

Explore other reviews about JCPenney

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Laid back work, nice people to work with.

Cons

Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

easy job, slow most of the time, need to be able to find things to do to keep busy

Cons

when its slow you are barely scheduled for hours, need to get credit card applications

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