Friendly place to work - Customer Service Associate JCPenney Employee Review

4.0
20 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Big Company, but small company atmosphere at each store. Everyone is very friendly. Management is for the most part a pleasure to work with. JC Penney is really good about disseminating information quickly. They have a training room with a tv that receives broadcasts from the home office that associates are required to watch every so often.

Cons

Get lost in the confusion during hectic times such as holidays, corporate visits, etc. Corporate sometimes doesn't understand not every store is set up like the new stores. Business may be slow the next year or so due to mall reconstruction.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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