Amazing workplace - Customer Support Jane App Employee Review

Hey! You are a delight. Thanks for the lovely review 💞 Support for more than 5 years! You've been doing such a great job connecting our Community with Jane... Thanks for the work and thoughtfulness that is required to do that so well. There are so many "special sauce" things that I'm trying to figure out how to scale as we push through that 500 team number. I've mentioned a few times that I think this is going to be a challenging benchmark, and as we've reached the threshold, I'm starting to understand more of the dynamics that come into play. I appreciate that you mentioned transparency as on of the "special sauces" at Jane. Others I can think of: working against silos, striving for Delight, and building a strong and sustainable company so that we can build a great team and continue to provide top quality services to Jane's Helper Community well into the future. Thanks for being aligned on those goals, and for stretching and growing around how that looks along with me and the rest of the Jane Team. We're in the middle of some very intentional tooling conversations - and I can see that sometimes the pause taken to consider decisions and the time that is now needed to implement change could feel like inaction to people who have been at Jane for a long time. It can feel that way to me! So I'm grateful for your contribution and attitude - our culture is only a combination of all the people that work here. Deeply appreciate your clear drive for improvement, paired with a positive approach to change. 😊 Looking forward to continuing to evolve and learn together with you as we keep working on Delighting our Customers. Ali - Co-Founder/Co-CEO On Behalf of Jane