Absolutely the worst overall experience. - Customer Service Jenni Kayne Employee Review

Fun people to work with, lot's of opportunities

Disorganized and no work life balance

Clothing allowance and incentive gifting is very generous.

Each store has one manager, although all team members have keys. This creates chaos when customer issues arise and there is no manager in store to deescalate or work through customer issues. The company sells you on work-life balance, but the store managers need to be accessible when not working and when sick or on PTO. District leaders are not qualified to be in their roles and have very little grasp on how to effectively lead teams. They prohibit direct communication to corporate partners and communicate on your behalf. Urgency and follow through are not priorities so many problems go left unsolved for months because store leaders are not permitted to address on their own. District leaders will ignore you and leave questions unanswered and claim attempts to address had never been made. Then will gaslight you when proven wrong. However- If you are a person with ZERO experience, opinions, questions, feedback on ways to improve, logic, or self-respect, and is comfortable being a blind follower, you WILL be promoted. Maintenance is not a priority, if you have a repair you will find yourself fixing it. Heating went out in the winter and the district leader's response was to wear a coat. They encourage you to take damages to the dry cleaner for repair to then sell. Continuous increases in clienteling outreach expectations and will opt customers back in once they have unsubscribed. Customers complained about harassment. In certain locations, associates are also known to take new items from stock and replace with their old worn items once pilling has started. They will repin the tags onto old items and put back into stock to sell worn items to customers. Initially, the company offered Unlimited PTO but would rarely approve PTO and strongly encouraged you to take less than 10 days time. Disciplinary conversations would come if your combined PTO and used sick time exceeded this. If you go on medical leave your HR department will tell your team you abandoned them. Employee discount became increasingly limited over time. The company then began to push you to sell to your friends and family but if any furniture item arrived damage they would not replace. Finally, the company was gifting the employees an "employee appreciation" gift along with a survey asking for sizing and preferences. When my garbage bag of gifts arrived, all of the items were damaged, either in store or customer returns. Each item had a note attached with what was wrong with the item from strange smells to stains. One item I received had a blood stain.